Symphony 101 / FAQ
Below you will find a number of resources to enhance your Symphony experience, whether you are a first time attendee or long time subscriber. If you have any questions, please contact us.
Q. When should I arrive?
A. Doors open 75 minutes in advance of STL Symphony classical concerts and one hour prior to Live at Powell events. We recommend you arrive at least 30 minutes prior to the start of the performance. This will allow you time to find parking, visit the Box Office and to find your seat. Once the concert begins, patrons cannot be seated until the conclusion of the first work on the program. Please refer to the Late Seating Policy below for details.
Q. When do I clap?
A. It is customary that the audience clap at the completion of the entire symphony. This allows the orchestra and conductor to maintain a certain concentration between movements. If you're not sure, just wait until the rest of the audience begins clapping.
Q. What do I wear?
A. You will see a wide variety of attire at Powell Hall, including suits, khakis, jeans and skirts. Generally, business casual is a good way to go.
Q. May I bring my children?
A. For all Subscription Concerts, Gala, and New Year’s Eve the age requirement is five years and up. Children of all ages are welcome at Live at Powell Hall, Family and Education concerts, and Youth Orchestra concerts. All patrons regardless of age must have a ticket. Any children under five who arrive at a concert other than the appropriate concerts may be refused admission. Patrons of any age disturbing other concertgoers may be asked to leave. Admission and seating are at the discretion of the house manager.
Q. Where do I park?
A. Grand Center operates several parking lots in the vicinity of Powell Hall. Click for a map, directions and more information.
Q. How long are the performances?
A. Most performances are about 2 hours, including a 20-minute intermission.
Q. Are there hearing assist devices available?
A. Yes. As of the 14-15 season Powell Hall offers FM radio hearing assist devices. Please visit the Customer Service desk in the foyer to pick up a device.
Q. How can I learn more about the music being performed?
A. Pre-Concert Conversations, sponsored by Washington University Physicians, are free events providing insights to the concert program to all ticket holders beginning one hour prior to each subscription concert.
Program notes are also available online prior to each subscription performance.
Cameras and recording devices are distracting for the performers and audience members. Audio and video recording, and photography during the concert, are strictly prohibited. Patrons are welcome to take photos before the concert, during intermission, and after the concert. Smoking is not permitted.
Late Seating Policy
Latecomers cannot be seated until after the conclusion of the first work on the program. Late seating is not guaranteed for all programs. Patrons who leave the hall before or during a work will be reseated at the conclusion of the work.
Special Seating Requests
Patrons requiring wheelchair accessible seating should contact the box office directly for information and availability.
Looking for more leg room? Try seats on the orchestra level or box seating for a bit more space.
Have any additional questions that are not answered above? Feel free to contact us.